PREFACE
Contents
Foreword
Introduction
1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role of top management within the quality management system
2.7 Documentation
2.7.1 Value of documentation
2.7.2 Types of document used in quality management systems
2.8 Evaluating quality management systems
2.8.1 Evaluating processes within the quality management system
2.8.2 Auditing the quality management system
2.8.3 Reviewing the quality management system
2.8.4 Self-assessment
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management system focuses
2.12 Relationship between quality management systems and excellence models
3 Terms and definitions
3.1 Terms relating to quality
3.1.1 quality
3.1.2 requirement
3.1.3 grade
3.1.4 customer satisfaction
3.1.5 capability
3.2 Terms relating to management
3.2.1 system
3.2.2 management system
3.2.3 quality management system
3.2.4 quality policy
3.2.5 quality objective
3.2.6 management
3.2.7 top management
3.2.8 quality management
3.2.9 quality planning
3.2.10 quality control
3.2.11 quality assurance
3.2.12 quality improvement
3.2.13 continual improvement
3.2.14 effectiveness
3.2.15 efficiency
3.3 Terms relating to organization
3.3.1 organization
3.3.2 organizational structure
3.3.3 infrastructure
3.3.4 work environment
3.3.5 customer
3.3.6 supplier
3.3.7 interested party
3.4 Terms relating to process and product
3.4.1 process
3.4.2 product
3.4.3 project
3.4.4 design and development
3.4.5 procedure
3.5 Terms relating to characteristics
3.5.1 characteristic
3.5.2 quality characteristic
3.5.3 dependability
3.5.4 traceability
3.6 Terms relating to conformity
3.6.1 conformity
3.6.2 nonconformity
3.6.3 defect
3.6.4 preventive action
3.6.5 corrective action
3.6.6 correction
3.6.7 rework
3.6.8 regrade
3.6.9 repair
3.6.10 scrap
3.6.11 concession
3.6.12 deviation permit
3.6.13 release
3.7 Terms relating to documentation
3.7.1 information
3.7.2 document
3.7.3 specification
3.7.4 quality manual
3.7.5 quality plan
3.7.6 record
3.8 Terms relating to examination
3.8.1 objective evidence
3.8.2 inspection
3.8.3 test
3.8.4 verification
3.8.5 validation
3.8.6 qualification process
3.8.7 review
3.9 Terms relating to audit
3.9.1 audit
3.9.2 audit programme
3.9.3 audit criteria
3.9.4 audit evidence
3.9.5 audit findings
3.9.6 audit conclusion
3.9.7 audit client
3.9.8 auditee
3.9.9 auditor
3.9.10 audit team
3.9.11 technical expert
3.9.12 competence
3.10 Terms related to quality assurance for measurement processes
3.10.1 measurement control system
3.10.2 measurement process
3.10.3 metrological confirmation
3.10.4 measuring equipment
3.10.5 metrological characteristic
3.10.6 metrological function
Annex A - Methodology used in the development of the vocabulary
A.1 Introduction
A.2 Content of a vocabulary entry and the substitution rule
A.3 Concept relationships and their graphical representation
A.3.1 General
A.3.2 Generic relation
A.3.3 Partitive relation
A.3.4 Associative relation
A.4 Concept diagrams
Bibliography
Alphabetical index
