AS/NZS ISO 9000.1:1994
Quality management and quality assurance standards - Guidelines for selection and use
Provides guidance for the selection and use of the ISO 9000 family of International Standards on quality management and quality assurance. Clarifies the principal quality-related concepts needed for effective understanding and application of the Standards, and the distinctions and interrelationships between them.
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AS/NZS ISO 9000.1:1994 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE
Preface
Contents
Introduction
Foreword
1 Scope
2 Normative reference
3 Definitions
3.1 hardware:
3.2 software:
3.3 processed material:
3.4 industry/economic sector:
3.5 stakeholder:
3.6 ISO 9000 family:
4 Principal concepts
4.1 Key objectives and responsibilities for quality
4.2 Stakeholders and their expectations
4.3 Distinguishing between quality system requirements and product requirements
4.4 Generic product categories
4.5 Facets of quality
4.6 Concept of a process
4.7 Network of processes in an organization
4.8 Quality system in relation to the network of processes
4.9 Evaluating quality systems
4.9.1 General
4.9.2 Management review
4.9.3 Quality system audits
5 Roles of documentation
5.1 Value of documentation
5.2 Documentation and evaluation of quality systems
5.3 Documentation as a support for quality improvement
5.4 Documentation and training
6 Quality system situations
7 Selection and use of International Standards on quality
7.1 General
7.2 Selection and use
7.3 Application guidelines
7.4 Software
7.5 Dependability
7.6 Quality assurance: design, development, production, installation and servicing
7.7 Quality assurance: production, installation and servicing
7.8 Quality assurance: final inspection and test
7.9 Quality management
7.10 Services
7.11 Processed materials
7.12 Quality improvement
7.13 Audits
7.14 Auditors
7.15 Managing audits
7.16 Quality assurance for measurement
8 Selection and use of International Standards for external quality assurance
8.1 General guidance
8.2 Selection of model
8.2.1 Three models for quality assurance
8.2.2 Selection
8.3 Demonstration of conformance to the selected model
8.4 Additional considerations in contractual situations
8.4.1 Tailoring and contractual elements
8.4.2 Review of contractual quality system elements
8.4.3 Supplementary quality assurance requirements
8.4.4 Pre-contract assessment
8.4.5 Audits after award of the contract
Annex A - Terms and definitions taken from ISO 8402:1994
A.1 quality:
A.2 quality policy:
A.3 quality management:
A.4 quality system:
A.5 quality control:
A.6 quality assurance:
A.7 quality improvement:
A.8 product:
A.9 service:
A.10 customer:
A.11 supplier:
A.12 process:
Annex B - Product and process factors
B.1 Purpose
B.2 Factors
Annex C - Proliferation of standards
Annex D - Cross-reference list of clause numbers for corresponding topics
Annex E - Bibliography
Appendix ZZ - Guidance on Australian and New Zealand Standards for quality management, quality control and quality assurance
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AS/NZS ISO 9000.1:1994 QUALITY MANAGEMENT AND QUALITY ASSURANCE STANDARDS - GUIDELINES FOR SELECTION AND USE
Preface
Contents
Introduction
Foreword
1 Scope
2 Normative reference
3 Definitions
3.1 hardware:
3.2 software:
3.3 processed material:
3.4 industry/economic sector:
3.5 stakeholder:
3.6 ISO 9000 family:
4 Principal concepts
4.1 Key objectives and responsibilities for quality
4.2 Stakeholders and their expectations
4.3 Distinguishing between quality system requirements and product requirements
4.4 Generic product categories
4.5 Facets of quality
4.6 Concept of a process
4.7 Network of processes in an organization
4.8 Quality system in relation to the network of processes
4.9 Evaluating quality systems
4.9.1 General
4.9.2 Management review
4.9.3 Quality system audits
5 Roles of documentation
5.1 Value of documentation
5.2 Documentation and evaluation of quality systems
5.3 Documentation as a support for quality improvement
5.4 Documentation and training
6 Quality system situations
7 Selection and use of International Standards on quality
7.1 General
7.2 Selection and use
7.3 Application guidelines
7.4 Software
7.5 Dependability
7.6 Quality assurance: design, development, production, installation and servicing
7.7 Quality assurance: production, installation and servicing
7.8 Quality assurance: final inspection and test
7.9 Quality management
7.10 Services
7.11 Processed materials
7.12 Quality improvement
7.13 Audits
7.14 Auditors
7.15 Managing audits
7.16 Quality assurance for measurement
8 Selection and use of International Standards for external quality assurance
8.1 General guidance
8.2 Selection of model
8.2.1 Three models for quality assurance
8.2.2 Selection
8.3 Demonstration of conformance to the selected model
8.4 Additional considerations in contractual situations
8.4.1 Tailoring and contractual elements
8.4.2 Review of contractual quality system elements
8.4.3 Supplementary quality assurance requirements
8.4.4 Pre-contract assessment
8.4.5 Audits after award of the contract
Annex A - Terms and definitions taken from ISO 8402:1994
A.1 quality:
A.2 quality policy:
A.3 quality management:
A.4 quality system:
A.5 quality control:
A.6 quality assurance:
A.7 quality improvement:
A.8 product:
A.9 service:
A.10 customer:
A.11 supplier:
A.12 process:
Annex B - Product and process factors
B.1 Purpose
B.2 Factors
Annex C - Proliferation of standards
Annex D - Cross-reference list of clause numbers for corresponding topics
Annex E - Bibliography
Appendix ZZ - Guidance on Australian and New Zealand Standards for quality management, quality control and quality assurance
Previous versions
AS/NZS ISO 9000.1:1994
Online Library subscription information
Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.