AS/NZS ISO 9000 (Int):2000 QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
PREFACE
CONTENTS
FOREWORD
0 INTRODUCTION
0.1 General
0.2 Quality management principles
1 Scope
2 Terms and definitions
2.1 Terms relating to quality
2.1.1 quality
2.1.2 requirement
2.1.3 quality requirement
2.1.4 grade
2.1.5 customer dissatisfaction
2.1.6 customer satisfaction
2.1.7 capability
2.2 Terms relating to management
2.2.1 system
2.2.2 management system
2.2.3 quality management system
2.2.4 quality policy
2.2.5 quality objective
2.2.6 management
2.2.7 top management
2.2.8 quality management
2.2.9 quality planning
2.2.10 quality control
2.2.11 quality assurance
2.2.12 quality improvement
2.2.13 effectiveness
2.2.14 efficiency
2.3 Terms relating to organization
2.3.1 organization
2.3.2 organizational structure
2.3.3 infrastructure
2.3.4 work environment
2.3.5 customer
2.3.6 supplier
2.3.7 interested party
2.4 Terms relating to process and product
2.4.1 process system
2.4.2 product
2.4.3 service
2.4.4 software
2.4.5 offered product
2.4.6 project
2.4.7 design and development
2.4.8 procedure
2.5 Terms relating to characteristics
2.5.1 characteristic
2.5.2 quality characteristic
2.5.3 dependability
2.5.4 traceability
2.5.5 traceability
2.6 Terms relating to conformity
2.6.1 conformity
2.6.2 nonconformity
2.6.3 defect
2.6.4 preventive action
2.6.5 corrective action
2.6.6 correction
2.6.7 deviation permit
2.6.8 concession
2.6.9 release
2.6.10 repair
2.6.11 rework
2.6.12 regrade
2.6.13 scrap
2.7 Terms relating to document
2.7.1 document
2.7.2 specification
2.7.3 guideline
2.7.4 quality manual
2.7.5 quality plan
2.7.6 record
2.8 Terms relating to examination
2.8.1 objective evidence
2.8.2 inspection
2.8.3 test
2.8.4 verification
2.8.5 validation
2.8.6 review
2.9 Terms relating to audit
2.9.1 audit
2.9.2 audit programme
2.9.3 audit scope
2.9.4 audit criteria
2.9.5 audit evidence
2.9.6 audit findings
2.9.7 audit conclusions
2.9.8 audit client
2.9.9 auditee
2.9.10 audit team
2.9.11 auditor
2.9.12 technical expert
2.9.13 qualification
2.10 Terms related to quality assurance for measurement processes
2.10.1 measurement
2.10.2 measurement process
2.10.3 metrological confirmation
2.10.4 measurement control system
2.10.5 measuring equipment
2.10.6 limits of permissible error of measuring equipment
2.10.7 metrological requirement
2.10.8 metrological characteristic
3 Fundamentals of quality management systems
3.1 Rationale for quality management systems
3.2 Distinction between requirements for quality management systems and requirements for products
3.3 Quality management systems approach
3.4 The process approach
3.5 Purpose and benefits of establishing quality policy and quality objectives
3.6 Role of top management within the quality management system
3.7 Documentation
3.7.1 Value of documentation
3.7.2 Types of documents used in quality management systems
3.8 Evaluating quality management systems
3.8.1 General
3.8.2 Auditing the quality management system
3.8.3 Reviewing the quality management system
3.8.4 Self-assessment
3.9 Continual improvement
3.10 Role of statistical techniques
3.11 Quality management systems and other management system focuses
3.12 Relationship between quality management systems and organizational excellence models
Annex A - Concept diagrams
A.1 Basis for the analysis and structuring of concepts in the development of the vocabulary
A.2 The substitution rule
A.3 Graphical notation used in concept diagrams
A.4 Concept diagrams
BIBLIOGRAPHY
Alphabetical index
