ISO 9241-210:2010
Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems
ISO 9241-210:2010 provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human–system interaction.
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Scope
Terms and definitions
Rationale for adopting human-centred design
Principles of human-centred design
General
The design is based upon an explicit understanding of users,
Users are involved throughout design and development
The design is driven and refined by user-centred evaluation
The process is iterative
The design addresses the whole user experience
The design team includes multidisciplinary skills and perspe
Planning human-centred design
General
Responsibility
Content of plan
Integration with project plan
Timing and resources
Human-centred design activities
General
Understanding and specifying the context of use
General
Context-of-use description
Sufficient detail to support design
Context of use specified for design
Specifying the user requirements
General
Identifying user and other stakeholder needs
Deriving user requirements
Resolving trade-offs between user requirements
Ensuring the quality of user requirements specifications
Producing design solutions
General
Designing user tasks, user–system interaction and user inter
Principles for design
Designing the tasks and interaction between user and system
Designing the user interface
Making design solutions more concrete
Altering the design solutions based on user-centred evaluati
Communicating the design solution to those responsible for i
Evaluating the design
General
Conducting user-centred evaluation
User-centred evaluation methods
User-based testing
Inspection-based evaluation
Long-term monitoring
Sustainability and human-centred design
Conformance
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Scope
Terms and definitions
Rationale for adopting human-centred design
Principles of human-centred design
General
The design is based upon an explicit understanding of users,
Users are involved throughout design and development
The design is driven and refined by user-centred evaluation
The process is iterative
The design addresses the whole user experience
The design team includes multidisciplinary skills and perspe
Planning human-centred design
General
Responsibility
Content of plan
Integration with project plan
Timing and resources
Human-centred design activities
General
Understanding and specifying the context of use
General
Context-of-use description
Sufficient detail to support design
Context of use specified for design
Specifying the user requirements
General
Identifying user and other stakeholder needs
Deriving user requirements
Resolving trade-offs between user requirements
Ensuring the quality of user requirements specifications
Producing design solutions
General
Designing user tasks, user–system interaction and user inter
Principles for design
Designing the tasks and interaction between user and system
Designing the user interface
Making design solutions more concrete
Altering the design solutions based on user-centred evaluati
Communicating the design solution to those responsible for i
Evaluating the design
General
Conducting user-centred evaluation
User-centred evaluation methods
User-based testing
Inspection-based evaluation
Long-term monitoring
Sustainability and human-centred design
Conformance