ISO 9000:2015
Quality management systems — Fundamentals and vocabulary
ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:
- organizations seeking sustained success through the implementation of a quality management system;
- customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
- organizations seeking confidence in their supply chain that their product and service requirements will be met;
- organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
- organizations performing conformity assessments against the requirements of ISO 9001;
- providers of training, assessment or advice in quality management;
- developers of related standards.
ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.
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Foreword
Introduction
1 Scope
2 Fundamental concepts and quality management principles
2.1 General
2.2 Fundamental concepts
2.2.1 Quality
2.2.2 Quality management system
2.2.3 Context of an organization
2.2.4 Interested parties
2.2.5 Support
2.3 Quality management principles
2.3.1 Customer focus
2.3.2 Leadership
2.3.3 Engagement of people
2.3.4 Process approach
2.3.5 Improvement
2.3.6 Evidence-based decision making
2.3.7 Relationship management
2.4 Developing the QMS using fundamental concepts and principles
2.4.1 QMS model
2.4.2 Development of a QMS
2.4.3 QMS standards, other management systems and excellence models
3 Terms and definitions
3.1 Terms related to person or people
3.2 Terms related to organization
3.3 Terms related to activity
3.4 Terms related to process
3.5 Terms related to system
3.6 Terms related to requirement
3.7 Terms related to result
3.8 Terms related to data, information and document
3.9 Terms related to customer
3.10 Terms related to characteristic
3.11 Terms related to determination
3.12 Terms related to action
3.13 Terms related to audit
Annex A (informative) Concept relationships and their graphical representation
Bibliography
Alphabetical index of terms
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Related Information
Similar Standards
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AS/NZS 10002:2014
Guidelines for complaint management in organizations
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AS/NZS 3905.16:1998
Quality system guidelines - Guidelines to quality in project management
-
AS/NZS 3907:1996
Quality management - Guidelines for configuration management
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AS/NZS ISO 10012:2004
Measurement management systems - Requirements for measurement processes and measuring equipment (withdrawn in Australia)
Foreword
Introduction
1 Scope
2 Fundamental concepts and quality management principles
2.1 General
2.2 Fundamental concepts
2.2.1 Quality
2.2.2 Quality management system
2.2.3 Context of an organization
2.2.4 Interested parties
2.2.5 Support
2.3 Quality management principles
2.3.1 Customer focus
2.3.2 Leadership
2.3.3 Engagement of people
2.3.4 Process approach
2.3.5 Improvement
2.3.6 Evidence-based decision making
2.3.7 Relationship management
2.4 Developing the QMS using fundamental concepts and principles
2.4.1 QMS model
2.4.2 Development of a QMS
2.4.3 QMS standards, other management systems and excellence models
3 Terms and definitions
3.1 Terms related to person or people
3.2 Terms related to organization
3.3 Terms related to activity
3.4 Terms related to process
3.5 Terms related to system
3.6 Terms related to requirement
3.7 Terms related to result
3.8 Terms related to data, information and document
3.9 Terms related to customer
3.10 Terms related to characteristic
3.11 Terms related to determination
3.12 Terms related to action
3.13 Terms related to audit
Annex A (informative) Concept relationships and their graphical representation
Bibliography
Alphabetical index of terms