ISO 45003:2021
Occupational health and safety management — Psychological health and safety at work — Guidelines for managing psychosocial risks
This document gives guidelines for managing psychosocial risk within an occupational health and safety (OH&S) management system based on ISO 45001. It enables organizations to prevent work-related injury and ill health of their workers and other interested parties, and to promote well-being at work.
It is applicable to organizations of all sizes and in all sectors, for the development, implementation, maintenance and continual improvement of healthy and safe workplaces.
NOTE When the term “worker” is used in this document, worker representatives, where they exist, are always implied.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.1.1 General
4.1.2 External issues
4.1.3 Internal issues
4.2 Understanding the needs and expectations of workers and other interested parties
4.3 Determining the scope of the OH&S management system
4.4 OH&S management system
5 Leadership and worker participation
5.1 Leadership and commitment
5.2 OH&S policy
5.3 Organizational roles, responsibilities and authorities
5.4 Consultation and participation of workers
6 Planning
6.1 Actions to address risks and opportunities
6.1.1 General
6.1.2 Hazard identification and assessment of risks and opportunities
6.2 Objectives to address psychosocial risk
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Confidentiality
8 Operation
8.1 Operational planning and control
8.1.1 General
8.1.2 Eliminating hazards, reducing OH&S risks and promoting well-being at work
8.1.3 Management of change
8.1.4 Procurement, contracting and outsourcing
8.2 Emergency preparedness and response
8.3 Rehabilitation and return to work
9 Performance evaluation
9.1 Monitoring, measurement, analysis and performance evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 General
10.2 Incident, nonconformity and corrective action
10.3 Continual improvement
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.1.1 General
4.1.2 External issues
4.1.3 Internal issues
4.2 Understanding the needs and expectations of workers and other interested parties
4.3 Determining the scope of the OH&S management system
4.4 OH&S management system
5 Leadership and worker participation
5.1 Leadership and commitment
5.2 OH&S policy
5.3 Organizational roles, responsibilities and authorities
5.4 Consultation and participation of workers
6 Planning
6.1 Actions to address risks and opportunities
6.1.1 General
6.1.2 Hazard identification and assessment of risks and opportunities
6.2 Objectives to address psychosocial risk
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Confidentiality
8 Operation
8.1 Operational planning and control
8.1.1 General
8.1.2 Eliminating hazards, reducing OH&S risks and promoting well-being at work
8.1.3 Management of change
8.1.4 Procurement, contracting and outsourcing
8.2 Emergency preparedness and response
8.3 Rehabilitation and return to work
9 Performance evaluation
9.1 Monitoring, measurement, analysis and performance evaluation
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 General
10.2 Incident, nonconformity and corrective action
10.3 Continual improvement
Bibliography