ISO 37004:2023
Governance of organizations — Governance maturity model — Guidance
This document gives guidance on evaluating the establishment of governance conditions and on the application of governance principles with consideration for the ISO 37000 key aspects of practice. It sets out the concept of governance maturity and its measurement and provides a governance maturity measurement framework, associated governance maturity scale and a governance maturity model.
This document is applicable to all types and sizes of organizations no matter their location.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Governance and organization
3.2 Governance maturity
4 Governance maturity aspects
4.1 General
4.2 Governance behaviour
4.3 Governance effectiveness
4.4 Governance efficiency
4.4.1 General
4.4.2 Governance frameworks
4.4.3 Governance strategies
4.4.4 Governance policies
4.4.5 Organizational performance results
4.4.6 Governance charters
4.4.7 Management reports
4.4.8 Governance component reviews
5 Governance maturity measurement framework
5.1 General
5.2 Measurement principles
5.3 Measurement activities
5.3.1 Commitment
5.3.2 Design
5.3.3 Implement
5.3.4 Oversee
5.3.5 Action
5.4 Measurement scale
5.4.1 General
5.4.2 Governance behaviour scale
5.4.3 Governance effectiveness scale
5.4.4 Governance efficiency scale
5.4.5 Governance maturity scale
5.5 Measurement aggregation
6 Governance maturity model
6.1 General
6.2 Governance maturity dimensions
6.2.1 Governance conditions
6.2.2 Governance principles
6.3 Governance maturity calculation
6.3.1 Maturity model content
6.3.2 Evaluation judgements
6.3.3 Aggregation of results
6.4 Governance maturity improvement
6.4.1 Determining governance appropriateness
6.4.2 Setting improvement targets
6.4.3 Implementing improvement initiatives
6.5 Governance maturity evaluation
6.6 Governance maturity reporting
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
3.1 Governance and organization
3.2 Governance maturity
4 Governance maturity aspects
4.1 General
4.2 Governance behaviour
4.3 Governance effectiveness
4.4 Governance efficiency
4.4.1 General
4.4.2 Governance frameworks
4.4.3 Governance strategies
4.4.4 Governance policies
4.4.5 Organizational performance results
4.4.6 Governance charters
4.4.7 Management reports
4.4.8 Governance component reviews
5 Governance maturity measurement framework
5.1 General
5.2 Measurement principles
5.3 Measurement activities
5.3.1 Commitment
5.3.2 Design
5.3.3 Implement
5.3.4 Oversee
5.3.5 Action
5.4 Measurement scale
5.4.1 General
5.4.2 Governance behaviour scale
5.4.3 Governance effectiveness scale
5.4.4 Governance efficiency scale
5.4.5 Governance maturity scale
5.5 Measurement aggregation
6 Governance maturity model
6.1 General
6.2 Governance maturity dimensions
6.2.1 Governance conditions
6.2.2 Governance principles
6.3 Governance maturity calculation
6.3.1 Maturity model content
6.3.2 Evaluation judgements
6.3.3 Aggregation of results
6.4 Governance maturity improvement
6.4.1 Determining governance appropriateness
6.4.2 Setting improvement targets
6.4.3 Implementing improvement initiatives
6.5 Governance maturity evaluation
6.6 Governance maturity reporting
Bibliography