ISO 21101 - A practical guide for SMEs
Adventure tourism - Safety management systems - A practical guide for SMEs
This handbook offers step-by-step guidance and examples to help small and medium-sized adventure tourism operators develop, implement and continually improve a safety management system following the requirements of ISO 21101:2014.
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Foreword
Introduction
1 Preparing to plan your SMS
1.1 Getting started
1.2 Context
1.3 Interested parties
1.4 Legal requirements
2 Planning your SMS
2.1 Scope
2.2 Policy
2.3 Setting objectives and planning to achieve them
2.4 Risks and opportunities
2.5 Activity risk management
3 The role of top management
3.1 Leadership
3.2 Roles, responsibilities and authority
3.3 Awareness
4 Supporting your SMS
4.1 Resources
4.2 Competence
4.3 Documentation
5 Operating your SMS
5.1 Operational processes
5.2 Operational plans
5.3 Emergencies
5.4 Managing incidents
6 Communicating and consulting
6.1 Determining the need to communicate about your SMS
6.2 Communicating and consulting with staff
6.3 Communicating with participants
7 Continually improving your SMS
7.1 Introduction
7.2 Responding to safety problems
7.3 Performance evaluation
7.4 Internal audit
7.5 Management review
Annex A — Further reading
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Foreword
Introduction
1 Preparing to plan your SMS
1.1 Getting started
1.2 Context
1.3 Interested parties
1.4 Legal requirements
2 Planning your SMS
2.1 Scope
2.2 Policy
2.3 Setting objectives and planning to achieve them
2.4 Risks and opportunities
2.5 Activity risk management
3 The role of top management
3.1 Leadership
3.2 Roles, responsibilities and authority
3.3 Awareness
4 Supporting your SMS
4.1 Resources
4.2 Competence
4.3 Documentation
5 Operating your SMS
5.1 Operational processes
5.2 Operational plans
5.3 Emergencies
5.4 Managing incidents
6 Communicating and consulting
6.1 Determining the need to communicate about your SMS
6.2 Communicating and consulting with staff
6.3 Communicating with participants
7 Continually improving your SMS
7.1 Introduction
7.2 Responding to safety problems
7.3 Performance evaluation
7.4 Internal audit
7.5 Management review
Annex A — Further reading