ISO 10667-2:2011
Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 2: Requirements for service providers
ISO 10667-2:2011 establishes requirements and guidance for the service provider in working with a client to carry out the assessment of an individual, group or organization for work-related purposes and to deliver quality assessment services.
ISO 10667-2:2011 also contains guidance for the service provider in the delivery and use of assessment methods and procedures that can be carried out for various work-related purposes made by or affecting individuals, groups or organizations.
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Foreword
0 Introduction
0.1 General
0.2 Function of ISO 10667
0.3 Intended users of ISO 10667
0.4 Other stakeholders
0.5 Types of assessment covered by ISO 10667
0.6 Organization of ISO 10667
1 Scope
2 Terms and definitions
3 Agreement procedure
3.1 Agreement
3.2 Service provider responsibilities
3.3 Relationship between the service provider and client
3.4 Assurance of service provider competence
3.5 Anticipating outcomes and consequences
3.6 Supplementary research activities
4 Pre-assessment procedures
4.1 Identification of assessment needs
4.2 Assessment services recommendations
4.3 Assessment services agreement
5 Assessment delivery
5.1 Steps
5.2 Assessment delivery — Planning the assessment
5.3 Assessment delivery — Informing assessment participants
5.4 Assessment delivery — Conducting the assessment
5.5 Assessment delivery — Interpreting and using results
5.6 Assessment delivery — Preparing and providing reports
5.7 Assessment delivery — Providing feedback
5.8 Assessment delivery — Evaluating the assessment
6 Post-assessment review
Annex A (informative) Rights and responsibilities of assessment participants: Guidelines and expectations
Annex B (informative) Supplemental information on technical documentation of assessment methods and procedures
Annex C (informative) Supplemental information on analysis and interpretation of results
Annex D (informative) Supplemental information on reporting
Bibliography
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Foreword
0 Introduction
0.1 General
0.2 Function of ISO 10667
0.3 Intended users of ISO 10667
0.4 Other stakeholders
0.5 Types of assessment covered by ISO 10667
0.6 Organization of ISO 10667
1 Scope
2 Terms and definitions
3 Agreement procedure
3.1 Agreement
3.2 Service provider responsibilities
3.3 Relationship between the service provider and client
3.4 Assurance of service provider competence
3.5 Anticipating outcomes and consequences
3.6 Supplementary research activities
4 Pre-assessment procedures
4.1 Identification of assessment needs
4.2 Assessment services recommendations
4.3 Assessment services agreement
5 Assessment delivery
5.1 Steps
5.2 Assessment delivery — Planning the assessment
5.3 Assessment delivery — Informing assessment participants
5.4 Assessment delivery — Conducting the assessment
5.5 Assessment delivery — Interpreting and using results
5.6 Assessment delivery — Preparing and providing reports
5.7 Assessment delivery — Providing feedback
5.8 Assessment delivery — Evaluating the assessment
6 Post-assessment review
Annex A (informative) Rights and responsibilities of assessment participants: Guidelines and expectations
Annex B (informative) Supplemental information on technical documentation of assessment methods and procedures
Annex C (informative) Supplemental information on analysis and interpretation of results
Annex D (informative) Supplemental information on reporting
Bibliography