ISO 10015:2019
Quality management — Guidelines for competence management and people development
This document gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties.
This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Competence management
4.1 General
4.2 Determining competence needs
4.2.1 Organizational competence
4.2.2 Team or group competence
4.2.3 Individual competence
4.3 Assessing current competence and development needs
5 Competence management and people development
5.1 General
5.2 Planning
5.3 Programme structure
5.4 Actions
5.5 Roles and responsibilities
5.6 Evaluating the impact of a competence management and people development programme
5.6.1 General
5.6.2 Evaluating at an organizational, team, group or individual level
5.7 Determining future competence and people development needs
Bibliography
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Competence management
4.1 General
4.2 Determining competence needs
4.2.1 Organizational competence
4.2.2 Team or group competence
4.2.3 Individual competence
4.3 Assessing current competence and development needs
5 Competence management and people development
5.1 General
5.2 Planning
5.3 Programme structure
5.4 Actions
5.5 Roles and responsibilities
5.6 Evaluating the impact of a competence management and people development programme
5.6.1 General
5.6.2 Evaluating at an organizational, team, group or individual level
5.7 Determining future competence and people development needs
Bibliography