HB 327:2010

HB 327:2010 COMMUNICATING AND CONSULTING ABOUT RISK

PREFACE

CONTENTS

INTRODUCTION

PART 1: WHY DO IT?

1 Communicating and consulting—The process

1.1 A key risk management tool

1.2 Communication as a process

1.3 Consultation as a process

1.4 Allowing for communication and consultation in the risk management framework

1.5 Benefits from communication and consultation

1.6 It takes two to tango

1.7 Medium

1.8 Identifying stakeholders

1.9 Engagement

1.10 Power

1.10.1 Balancing power, urgency and legitimacy

1.10.2 Distortion

1.10.3 When power needs consent

1.10.4 Emotional intelligence

2 Perception

2.1 What are risk perceptions?

2.2 How “rules of thumb” affect perceptions

2.3 Lay and specialist perceptions

2.4 “Tolerable risk” and “acceptable risk”

3 Uncertainty

3.1 Risk and uncertainty

3.2 Measurement uncertainty

3.3 The Precautionary Principle

3.4 Communicating uncertainties

PART 2: HOW TO DO IT

1 Introduction

2 Managing communication and consultation

2.1 Participation

2.2 Participation of senior management

2.3 Engagement and participation of staff

3 Supporting the risk management process

3.1 Establishing the context

3.2 Identifying risks

3.3 Analysing risks

3.4 Evaluating risks

3.5 Treating risks

3.6 Monitoring and review

4 Case studies

4.1 Oil spill

4.2 Foot and mouth disease

4.3 Deaths from fire

4.4 Traffic congestion