HB 327:2010
Communicating and consulting about risk
This Handbook will help individuals and organisations to understand communication and consultation when managing risk.
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HB 327:2010 COMMUNICATING AND CONSULTING ABOUT RISK
PREFACE
CONTENTS
INTRODUCTION
PART 1: WHY DO IT?
1 Communicating and consulting—The process
1.1 A key risk management tool
1.2 Communication as a process
1.3 Consultation as a process
1.4 Allowing for communication and consultation in the risk management framework
1.5 Benefits from communication and consultation
1.6 It takes two to tango
1.7 Medium
1.8 Identifying stakeholders
1.9 Engagement
1.10 Power
1.10.1 Balancing power, urgency and legitimacy
1.10.2 Distortion
1.10.3 When power needs consent
1.10.4 Emotional intelligence
2 Perception
2.1 What are risk perceptions?
2.2 How “rules of thumb” affect perceptions
2.3 Lay and specialist perceptions
2.4 “Tolerable risk” and “acceptable risk”
3 Uncertainty
3.1 Risk and uncertainty
3.2 Measurement uncertainty
3.3 The Precautionary Principle
3.4 Communicating uncertainties
PART 2: HOW TO DO IT
1 Introduction
2 Managing communication and consultation
2.1 Participation
2.2 Participation of senior management
2.3 Engagement and participation of staff
3 Supporting the risk management process
3.1 Establishing the context
3.2 Identifying risks
3.3 Analysing risks
3.4 Evaluating risks
3.5 Treating risks
3.6 Monitoring and review
4 Case studies
4.1 Oil spill
4.2 Foot and mouth disease
4.3 Deaths from fire
4.4 Traffic congestion
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HB 327:2010 COMMUNICATING AND CONSULTING ABOUT RISK
PREFACE
CONTENTS
INTRODUCTION
PART 1: WHY DO IT?
1 Communicating and consulting—The process
1.1 A key risk management tool
1.2 Communication as a process
1.3 Consultation as a process
1.4 Allowing for communication and consultation in the risk management framework
1.5 Benefits from communication and consultation
1.6 It takes two to tango
1.7 Medium
1.8 Identifying stakeholders
1.9 Engagement
1.10 Power
1.10.1 Balancing power, urgency and legitimacy
1.10.2 Distortion
1.10.3 When power needs consent
1.10.4 Emotional intelligence
2 Perception
2.1 What are risk perceptions?
2.2 How “rules of thumb” affect perceptions
2.3 Lay and specialist perceptions
2.4 “Tolerable risk” and “acceptable risk”
3 Uncertainty
3.1 Risk and uncertainty
3.2 Measurement uncertainty
3.3 The Precautionary Principle
3.4 Communicating uncertainties
PART 2: HOW TO DO IT
1 Introduction
2 Managing communication and consultation
2.1 Participation
2.2 Participation of senior management
2.3 Engagement and participation of staff
3 Supporting the risk management process
3.1 Establishing the context
3.2 Identifying risks
3.3 Analysing risks
3.4 Evaluating risks
3.5 Treating risks
3.6 Monitoring and review
4 Case studies
4.1 Oil spill
4.2 Foot and mouth disease
4.3 Deaths from fire
4.4 Traffic congestion
HB 327:2010
Online Library subscription information
Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.