ISO 14785:2014
Tourist information offices — Tourist information and reception services — Requirements
ISO 14785:2014 establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors' expectations.
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Section sec_1
Section sec_2
Section sec_2.1
Section sec_2.2
Section sec_3
Section sec_3.1
Section sec_3.1.1
Section sec_3.1.2
Section sec_3.1.3
Section sec_3.1.4
Section sec_3.2
Section sec_3.2.1
Section sec_3.2.2
Section sec_3.2.3
Section sec_3.3
Section sec_3.4
Section sec_3.5
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.3
Annex sec_A
Annex sec_B
Annex sec_C
Annex sec_D
Reference ref_1
Reference ref_2
Reference ref_3
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Service provision
3.1 Reception of visitors
3.2 Provision of information
3.3 Commercial activities
3.4 Statistics and analysis
3.5 Communication and promotion
4 Resources
4.1 Human resources
4.2 Infrastructure, facilities and equipment
4.3 Communications technologies
Annex A (informative) Consumers’ rights
Annex B (informative) Environmental awareness
Annex C (informative) The Responsible Tourist and Traveller
Annex D (informative) Accessibility
Bibliography
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Section sec_1
Section sec_2
Section sec_2.1
Section sec_2.2
Section sec_3
Section sec_3.1
Section sec_3.1.1
Section sec_3.1.2
Section sec_3.1.3
Section sec_3.1.4
Section sec_3.2
Section sec_3.2.1
Section sec_3.2.2
Section sec_3.2.3
Section sec_3.3
Section sec_3.4
Section sec_3.5
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.3
Annex sec_A
Annex sec_B
Annex sec_C
Annex sec_D
Reference ref_1
Reference ref_2
Reference ref_3
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Service provision
3.1 Reception of visitors
3.2 Provision of information
3.3 Commercial activities
3.4 Statistics and analysis
3.5 Communication and promotion
4 Resources
4.1 Human resources
4.2 Infrastructure, facilities and equipment
4.3 Communications technologies
Annex A (informative) Consumers’ rights
Annex B (informative) Environmental awareness
Annex C (informative) The Responsible Tourist and Traveller
Annex D (informative) Accessibility
Bibliography