AS/NZS ISO/IEC 17021.1:2015
Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements
Contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems. Certification bodies operating to this standard do not need to offer all types of management system certification. Certification of management systems is a third-party conformity assessment activity and bodies performing this activity are therefore third-party conformity assessment bodies. Identical to and reproduced from ISO/IEC 17021-1:2015.
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CONTENTS
1 Scope
2 Normative references
3 Terms and definitions
4 Principles
4.1 General
4.2 Impartiality
4.3 Competence
4.4 Responsibility
4.5 Openness
4.6 Confidentiality
4.7 Responsiveness to complaints
4.8 Risk-based approach
5 General requirements
5.1 Legal and contractual matters
5.2 Management of impartiality
5.3 Liability and financing
6 Structural requirements
6.1 Organizational structure and top management
6.2 Operational control
7 Resource requirements
7.1 Competence of personnel
7.2 Personnel involved in the certification activities
7.3 Use of individual external auditors and external technical experts
7.4 Personnel records
7.5 Outsourcing
8 Information requirements
8.1 Public information
8.2 Certification documents
8.3 Reference to certification and use of marks
8.4 Confidentiality
8.5 Information exchange between a certification body and its clients
9 Process requirements
9.1 Pre-certification activities
9.2 Planning audits
9.3 Initial certification
9.4 Conducting audits
9.5 Certification decision
9.6 Maintaining certification
9.7 Appeals
9.8 Complaints
9.9 Client records
10 Management system requirements for certification bodies
10.1 Options
10.2 Option A: General management system requirements
10.3 Option B: Management system requirements in accordance with ISO 9001
Annex A (normative) Required knowledge and skills
Annex B (informative) Possible evaluation methods
Annex C (informative) Example of a process flow for determining and maintaining competence ..
Annex D (informative) Desired personal behaviour
Annex E (informative) Audit and certification process
Bibliography
Previous versions
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CONTENTS
1 Scope
2 Normative references
3 Terms and definitions
4 Principles
4.1 General
4.2 Impartiality
4.3 Competence
4.4 Responsibility
4.5 Openness
4.6 Confidentiality
4.7 Responsiveness to complaints
4.8 Risk-based approach
5 General requirements
5.1 Legal and contractual matters
5.2 Management of impartiality
5.3 Liability and financing
6 Structural requirements
6.1 Organizational structure and top management
6.2 Operational control
7 Resource requirements
7.1 Competence of personnel
7.2 Personnel involved in the certification activities
7.3 Use of individual external auditors and external technical experts
7.4 Personnel records
7.5 Outsourcing
8 Information requirements
8.1 Public information
8.2 Certification documents
8.3 Reference to certification and use of marks
8.4 Confidentiality
8.5 Information exchange between a certification body and its clients
9 Process requirements
9.1 Pre-certification activities
9.2 Planning audits
9.3 Initial certification
9.4 Conducting audits
9.5 Certification decision
9.6 Maintaining certification
9.7 Appeals
9.8 Complaints
9.9 Client records
10 Management system requirements for certification bodies
10.1 Options
10.2 Option A: General management system requirements
10.3 Option B: Management system requirements in accordance with ISO 9001
Annex A (normative) Required knowledge and skills
Annex B (informative) Possible evaluation methods
Annex C (informative) Example of a process flow for determining and maintaining competence ..
Annex D (informative) Desired personal behaviour
Annex E (informative) Audit and certification process
Bibliography
Previous versions
AS/NZS ISO/IEC 17021.1:2015
Online Library subscription information
Online library subscriptions provide a cost-effective solution for organisations of any size to access the latest standards, offering 24/7 access to a personalised catalogue. The service ensures subscribers have have the most up-to-date version of selected standards, incluing automatic updates for any amendments or versions. Pricing is dependent on the chosen standards and the number of concurrent users, with discounts applied from the standards PDF price. For customised subscriptions or further inquiries, contact the Online Library team.